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Best Customer Service Software (Updated April 2025)

ConsumerVoice.org helps consumers make smarter buying decisions. Let our independent expert reviews and data-driven shopping recommendations help you find the customer service software that's right for you.

Groove

1 best

Groove

10.0

(2,493 reviews)

Robust platform for increasing seller productivity & effectiveness
Optimized for small to medium sized businesses of 1-200 people
Includes a large amount of built-in integrations
Offers collaboration through a shared inbox

ServiceNow

2

ServiceNow

9.4

(669 reviews)

Expands self-service with a AI-powered chatbot to provide common answers
Provides a machine-learning predictive intelligence to identify trends
Features an Omni-channel and connects teams for quicker resolutions
Runs on the intuitive and easy-to-use Now Platform

Zoho Desk

3

Zoho Desk

9.4

(3,732 reviews)

Context-aware service software that puts customers first
Includes an omnichannel to respond to customers across media platforms
Automates repetitive manual actions for faster response times
Features an AI assistant to help self-service customers
Customizable plans with affordable pricing

Freshdesk

4

Freshdesk

9.2

(2,307 reviews)

Cloud-based customer service software providing help desk support
Includes access to omnichannel chat, bots, & self-service solutions
Utilizes powerful automations to reduce repetitive tasks
Enjoy 360-degree customer view & guided resolutions
Affordably priced with solutions for teams of all sizes

Intercom

5

Intercom

8.8

(2,831 reviews)

Offers in-product messaging, live chat, bots, and more
Includes an array of self-service bots for customers
Keeps teams organized with shared inboxes
Optimizes resolution time with ticketing workflows, bots, and reporting

Editor's Choice

Groove

1 best

Groove

10.0

(2,493 reviews)

Robust platform for increasing seller productivity & effectiveness
Optimized for small to medium sized businesses of 1-200 people
Includes a large amount of built-in integrations
Offers collaboration through a shared inbox