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Best Live Chat Software (Updated April 2025)

ConsumerVoice.org helps consumers make smarter buying decisions. Let our independent expert reviews and data-driven shopping recommendations help you find the live chat software that's right for you.

LiveChat

1 best

LiveChat

10.0

(502 reviews)

Complete customer service platform that helps fuels sales
Features omnichannel messaging, chatbots, and automation
Used by over 31,000 companies worldwide
Shows off merchandise with appealing product cards

Podium

2

Podium

9.2

(2,790 reviews)

Starts agents with a name and a phone number to speed conversations
Allows customers to chat even if they leave your site
Used by over 60,000 business and 90 million customers
Offers intuitive customization options to help match your brand

Olark

3

Olark

9.0

(3,144 reviews)

Chat & customer data tools to help teams learn from every interaction
Easily integrates a live chat system to existing websites
Integrates with a wide variety of CRM
Includes AI chatbots, stores transcripts, provides offline messaging, & more

Chatra

4

Chatra

8.0

(2,705 reviews)

Designed with a personal touch for small to medium sized businesses
Intuitive and easy to set up
Plans include bots, triggers, data-gathering & more
Trusted by over 45,000+ businesses & online stores

Editor's Choice

LiveChat

1 best

LiveChat

10.0

(502 reviews)

Complete customer service platform that helps fuels sales
Features omnichannel messaging, chatbots, and automation
Used by over 31,000 companies worldwide
Shows off merchandise with appealing product cards